Complaints Policy – A-List Properties CIC

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Purpose

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This policy outlines how A-List Properties CIC handles complaints to ensure transparency, accountability, and continuous improvement in our services.

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Scope

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This policy applies to all complaints received from clients, tenants, partners, and members of the public regarding our services, staff, or operations.

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How to Make a Complaint

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Complaints can be submitted through the following channels:

• Email: info@alistpropertiescic.co.uk

• Post: Unit 1 Reads Road, Fenton Industrial Estate, Stoke-On-Trent, England, ST4 2RL

Please include your name, contact details, and a clear description of the issue.

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Complaint Handling Process

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1. Acknowledgement: We will acknowledge your complaint within 2 business days.

2. Investigation: A designated staff member will investigate the complaint thoroughly.

3. Response: We aim to respond with a resolution within 10 business days.

4. Escalation: If you are not satisfied with the outcome, you may request a review by senior management.

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Confidentiality

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All complaints will be handled confidentially and in accordance with data protection regulations.

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Continuous Improvement

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We use feedback from complaints to improve our services and ensure high standards of customer care.

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Contact Us

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If you have any questions about this policy, please contact us at:

📧 info@alistpropertiescic.co.uk 📮 Unit 1 Reads Road, Fenton Industrial Estate, Stoke-On-Trent, England, ST4 2RL